To return your product, please email Friends@RoaringPlanet.com. You will be responsible for the shipping costs to return the item back to our inventory warehouse. Please note that the original shipping costs cannot be refunded.
- You have 14 days to notify us of items you would like to return from the time you receive our order and then a further 14 days to return your items to us.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Several types of goods are exempt from being returned including items on sale, personalized items, perishable items, foods, made to order items
- In this case, unfortunately, we can’t offer you a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow up to 10 business days for the refund to be reflected in your account.